Technical Support Engineer

Key Responsibilities:

• Perform technical troubleshooting across a range of systems including Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Support Lync, Windows and macOS operating systems, as well as mobile device hardware and software issues.
• Troubleshoot networking issues, including basic network configurations and connectivity.
• Provide support for video conferencing and audio/video equipment.
• Assist in Telephony equipment troubleshooting and setup.
• Experience with Active Directory administration is a plus.