Job Title: Guest Relations Executive / Supervisor – Wellness Outlet (Spa and Salon)
Location: Marriott Hotel, Indore
About the Role
We are seeking a confident, outgoing, and sales-oriented Guest Relations Executive / Hostess to represent our wellness outlet (managed by us) inside Marriott Hotel in Indore. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.
Key Responsibilities
Guest Engagement & Sales
- Proactively approach and greet guests in the lobby with confidence and warmth
- Introduce guests to our wellness services, express therapies, and special offers
- Generate sales by converting walk-in guests through persuasive communication and relationship-building
- Upsell and cross-sell services based on guest needs, time availability, and preferences
- Maintain a strong presence in the lounge to maximize visibility and walk-in conversions
Revenue Generation & Promotions
- Consistently work towards daily and monthly sales targets
- Support cross-promotions with other outlets of the hotel to drive additional footfall
- Assist in executing in-lounge promotions, offers, and campaigns
- Capture guest interest efficiently, especially for short-layover and transit passengers
Guest Experience & Brand Representation
- Deliver a warm, premium, and professional guest experience at all times
- Act as the first point of contact and brand ambassador for the wellness outlet
- Address basic guest queries and escalate concerns to the Outlet Manager when required
- Ensure the outlet ambience, hygiene, and presentation meet high service standards
Operational Support
- Coordinate with therapists and beauticians to ensure smooth guest flow
- Support appointment scheduling and service readiness
- Follow SOPs related to service standards, hygiene, and airport compliance
Desired Profile
- Strong people skills with confidence in initiating conversations with strangers
- Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred
- Comfortable approaching guests and actively promoting services
- Excellent communication skills in English; additional languages are a plus
- Well-groomed, presentable, and professional demeanor
- Responsible, disciplined, and dependable
Work Environment & Flexibility
- Willingness to work flexible shifts including early mornings, late nights, weekends, and holidays
- Ability to perform in a fast-paced, high-footfall airport lounge environment
Compensation
- Fixed salary plus very attractive performance-linked incentives
- High earning potential for strong sales performers
Preferred Criteria
- Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales
- Non-smokers preferred
Please share updated resume's on [Confidential Information] or on +91 9589005169.
