Guest Relations Executive

Description

The Guest Relations Executive will be responsible for ensuring a memorable and pleasant experience for all guests. This role involves direct interaction with guests, addressing their needs and concerns, and fostering a welcoming atmosphere.

Responsibilities

• Greet and assist guests upon arrival and departure, ensuring a welcoming atmosphere.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Maintain a comprehensive knowledge of the hotel facilities, services, and local attractions to provide accurate information to guests.
• Coordinate with various departments to ensure guest satisfaction and address any issues that may arise during their stay.
• Assist in managing guest feedback and implementing necessary improvements based on suggestions.

Skills and Qualifications

• Bachelor's degree in Hospitality Management or a related field.
• 1-4 years of experience in a customer service or guest relations role, preferably in the hospitality industry.
• Strong verbal and written communication skills in English; knowledge of additional languages is a plus.
• Excellent interpersonal skills and the ability to work well in a team-oriented environment.
• Proficient in using hotel management software and MS Office applications.
• Strong problem-solving skills and the ability to think on your feet.
• Female Profiles only
• Height to be minimum of 5.4