Guest Relations Executive

Company Description Sobha Limited is one of India's largest and only backward-integrated real estate companies, known for its strong focus on quality and craftsmanship. Founded in 1995 by Mr. PNC Menon, who brought three decades of experience in creating luxury interiors in the Middle East, Sobha aims to redefine how quality is perceived in the Indian real estate sector. The company emphasizes benchmark quality, customer-centric practices, robust engineering, and in-house research. Its commitment to ethics, transparency, and timeless values has helped Sobha become a preferred real estate brand across India. Sobha's successful IPO in 2006, oversubscribed a record 126 times, reflects the market's confidence in the brand.

Role Description This is a full-time, on-site Guest Relations Executive role based in Gurugram. The Guest Relations Executive will welcome and assist visitors and clients, ensuring a professional, courteous, and seamless experience from arrival to departure. Responsibilities include managing reception duties, handling inquiries in person and over the phone, coordinating appointments, and maintaining visitor records. The role involves responding promptly to guest needs, addressing concerns, and liaising with internal teams to facilitate services and information. The Guest Relations Executive will also support basic sales and promotional activities, uphold company standards of hospitality, and contribute to a positive front-office environment.

Qualifications

• Candidates should possess strong Guest Relations and Customer Service skills to manage visitor interactions and ensure a positive experience.
• Candidates should possess excellent Communication skills, including clear verbal and written communication, and active listening abilities.
• Candidates should possess Sales skills to support cross-selling, upselling, and basic promotional activities when engaging with guests.
• Candidates should possess Receptionist Duties skills, including managing calls, scheduling appointments, and handling front-desk operations efficiently.
• Strong interpersonal skills, a professional demeanor, and the ability to remain calm under pressure.
• Proficiency in basic computer applications (email, calendar, visitor management systems); knowledge of office equipment is an advantage.
• Prior experience in hospitality, real estate, or customer-facing roles is preferred.
• Minimum of a high school diploma; a bachelor's degree in Hospitality, Business, or a related field is an advantage.