Guest Relations Executive

Description

The Guest Relations Executive will be responsible for providing exceptional service to guests, ensuring their needs are met and enhancing their overall experience at our hotel.

Responsibilities

• Welcome and assist guests upon arrival and during their stay.
• Address guest inquiries and resolve complaints in a timely manner.
• Provide information about the hotel facilities, services, and local attractions.
• Maintain a positive and professional attitude toward guests at all times.
• Collaborate with other departments to ensure guest satisfaction.
• Manage reservations and maintain accurate records of guest interactions.

Skills and Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 2-5 years of experience in guest relations or customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays.