Description
We are looking for freshers/entry-level candidates to join our BPO team in the healthcare sector. This role involves assisting customers with their inquiries and providing support for various health services. Ideal candidates should have a passion for customer service and a desire to learn and grow within the healthcare industry.
Responsibilities
- Assist customers with inquiries related to healthcare services and products.
- Provide accurate and timely information to clients regarding their health plans and coverage.
- Handle incoming calls and provide effective solutions to customer issues.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with team members to enhance service delivery and customer satisfaction.
- Participate in training sessions and continuous learning to improve product knowledge.
Skills and Qualifications
- Strong verbal and written communication skills in English.
- Basic knowledge of healthcare terminology and services.
- Proficiency in using computers and navigating software applications.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Strong problem-solving skills and attention to detail.
- Customer service orientation and the ability to empathize with clients.
