Description
We are seeking an enthusiastic and customer-oriented individual to join our inbound BPO team in India. This role is ideal for candidates with 0-2 years of experience who are looking to kickstart their career in customer service and gain valuable experience in a dynamic work environment.
Responsibilities
- Manage inbound calls and respond to customer inquiries efficiently.
- Provide accurate information regarding products and services.
- Resolve customer complaints and issues in a professional manner.
- Maintain detailed records of customer interactions in the CRM system.
- Collaborate with team members to enhance customer satisfaction.
- Meet and exceed individual and team targets for call handling and customer service.
Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-oriented mindset.
- Proficiency in using computers and familiarity with CRM software.
- Ability to work in a fast-paced environment and handle multiple tasks.
- A positive attitude and willingness to learn from feedback.
- Basic knowledge of telecommunications and customer service principles.
