Job role: Food server/steward
Location: Kerala/Karnataka
Department: Hotel/Restaurant
Job experience: 1-3 years
Job brief
A food server/steward shall be responsible for greeting, meeting, serving and servicing guests at company's F&B cafes operating under each backpacker hostel/hotel. He/she shall be entrusted to effectively manage a 80-100 cover restaurant overseeing multiple facets of F&B service as per company's standard operating procedures.
Job responsibilities
- Greeting and welcoming guests courteously upon their arrival in the cafes
- Escorting guests to their tables and helping them scan company's QR based menus
- Enabling guests to order food & beverage seamlessly by helping them with menu
- Ensuring timely food servicing and by attending to their needs and requests
- Maintaining cleanliness and tidiness of dining areas
- Collaborating with kitchen staff to ensure timely delivery of orders
- Up-selling and promoting specials offers
- Handling customer grievances and resolving complaints professionally
- Adhering to food safety and hygiene standards at all times
Qualifications
- Diploma in hotel management or relevant course in hospitality
- Min. 1 year of experience in a hotel, hostel, guest house, restaurant, cafes, QSR, etc.
- Extensive operational knowledge of hotel F&B operations
- Outstanding communication, interpersonal & time-management skills
- Flexible to relocate anywhere in northern India
- High attention to detail
