Job Description
JOB DESCRIPTION
Designation: Fashion Consultant (Assisted Sales)
Process: Assisted Business
Job Brief
As a Fashion Consultant at Lenskart, you are the face (and voice) of our personalized eyewear experience. Your mission is to transform how customers see the world—and how the world sees them. Using your keen eye for style and expert product knowledge, you will guide customers through our diverse collections via phone and chat, turning inquiries into sales and first-time buyers into lifelong fans.
This is a high-energy, target-driven role where your ability to build rapport and close deals directly impacts the growth of India's leading eyewear brand.
Primary Responsibilities
Consultative Selling: Proactively assist customers on telephonic and chat platforms to understand their style preferences and vision needs.
Drive Revenue: Consistently achieve and exceed monthly Sales Targets (AOV, Conversion Rate, and Revenue).
Style Expert: Stay updated on the latest eyewear trends to provide expert look recommendations that align with Lenskart's fashion-forward image.
End-to-End Ownership: Manage the customer journey from initial discovery to final payment, ensuring a seamless checkout experience.
Quality Assurance: Maintain high standards of communication and documentation within dialers and CRM software.
Customer Advocacy: Resolve customer queries and objections with empathy and precision, ensuring a 5-star service rating.
Key Performance Indicators (Targets)
Daily/Monthly Sales Quotas: Total revenue generated.
Conversion Rate: Percentage of leads turned into successful orders.
Average Order Value (AOV): Upselling premium lenses and frames.
Customer Satisfaction (CSAT): Quality of interaction and post-call feedback.
Requirements
Education: Bachelor's degree in any field.
Experience: Fresher–5 years of experience in Direct Sales, Tele-sales, or Retail Sales. Experience in fashion or lifestyle brands is a major plus.
Communication: Exceptional verbal and written communication skills; ability to sell the vision over a call.
Tech Savvy: Comfortable working with CRM tools, cloud-based dialers, and multi-window chat platforms.
Persistence: A never-give-up attitude with a proven track record of hitting numbers in a fast-paced environment.
Flexibility: Ability to adapt to shifting sales strategies and work during peak business hours.
About Lenskart
Founded in 2010, Lenskart has revolutionized the eyewear industry through technology and a customer-first approach. With a mission to provide Vision to India, we combine high-end fashion with clinical accuracy, making us a household name in the eye-care revolution.
Website: www.lenskart.com
