Executive - Service Delivery

Required Skills

Behavioral | Microland Skills | Customer Centricity

Technology | IT Technical Support Activities | Second Line Support

Behavioral | Aptitude | Tasks Related Skills

Functional | IT Operations Management | Operational Procedures

Behavioral | Language Proficiency | English

Education Qualification :

Any Graduate

Certification Mandatory / Desirable :

Technology | IT Certifications | Any Certification

Skill Required:

- Help Desk-Log and keep records of customer/employee queries and advise on solution as per the SOP

- Fault Resolution-Test and fix faulty equipment

- Network-Proactively monitor Customer Networks using the appropriate Tools and respond to Alarms within SLA.

- Applications-L1 support for all application related issues