- The Customer Support Specialist will learn the intricacies of eMaint and Fluke Connect software
- products and deliver customer support to customers, partners, and internal team members via
- telephone, web meeting and chat technologies. This is a ground floor opportunity to join a growing
- team that supports advancement from within to other departments, including Account
- Management, Professional Services, Sales or Support.
Job Responsibilities
- Provide support for eMaint and Fluke Connect software applications to end users in a
- Microsoft and Web-based environment.
- Answer incoming eMaint and Fluke Connect software support phone calls, email and chat
- communications.
- Find and communicate accurate solutions to issues reported by end users while using
- eMaint products through analytical talent and strong troubleshooting abilities.
- Work in a strong team environment to provide unparalleled support to customers in a wide
- variety of industries.
- Multi-task during calls to research technical issues while communicating with the customer
- and clearly and concisely documenting the issue.
- Demonstrate a desire to help other people with specific technical issues and be able to
- understand the support process from the customer point of view.
- Contribute to growth of eMaint knowledge base by creating product documentation
- addendums.
- Actively participate in software product testing process to ensure new versions of software
- are ready to release.
Required Skills & Experience:
- B.A. or B.S. degree preferred.
- Good mechanical aptitude and problem solving skills.
- Strong ability to communicate technical information both in writing and verbally.
- Strong work ethic and ability to work efficiently and effectively with minimal supervision.
- Ability to work in a fast-paced environment with excellent organizational skills.
- Customer service experience is a plus.
- Database knowledge is a plus.
- We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
- At Fortive, we believe in growth. We re honest about what s working and what isn t, and we never stop improving and innovating.
