- Business unit: Integrated Facilities Management
- Reporting to: Assistant Workplace Manager
- The ideal candidate should be from Hospitality background with extensive experience in managing / coordinating with various Stake holders in office premises.
- He/she will be responsible to plan, coordinate & implement various events at the Pune office.
Mandatory Requisite:
- Candidate who has experience in managing Events, Client visits, Expat visit.
- Hospitality background with extensive experience in managing / coordinating with various Stake holders in office premises.
- Responsible to plan, coordinate & implement various events at the Pune site.
Duties & responsibilities
- Greeting clients and setting a positive office atmosphere and assisting visitors in a professional and friendly manner.
- Maintain office decorum 3rd floor reception area, work caf area and board room area.
- Managing and knowledgeable about handling visitor management system/process.
- Answering the phone, taking messages or calls to respective departments.
- Creating and maintaining updated documents and spreadsheets for stock/inventory when necessary.
- Recording meeting minutes and dictations when necessary.
- Scheduling and confirming appointments & meetings if any
- Assisting on requirements of SEZs entry process related to vendor material entry or office video shoot by vendors, challans and keep it securely.
- Events flower arrangements, JLL attendance, background verification
- Ensure that quality of the services is always maintained at highest levels and work on further improvements.
- Reports unsafe / abnormal conditions and unusual occurrences to the concerned team
- Received customer suggestion and make necessary improvements
Performance objectives
- Provide Superior Client Service (weighting 50%)
- Initiative or Process Improvement in Functional Area (weighting 40%)
- Personal and Professional Development (weighting 10%)
Key skills
- Excellent communication skills written as well as listening
- Teamwork, Computer knowledge
- Experience in FM/software/hotel industry
- Customer service skills
Employee specification
- Candidate should be graduate in hotel management/BA/BBA/B.Sc.
- 1-4 years experience in FM industry into IT / Banking / Corporate set up
