Job description
Shift Timing - 12:00 PM - 9:00 PM
Hybrid Work Model: Work from Office Twice a week
About the Role:
In this opportunity you will:
- Assist account executives and account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights.
- Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks.
- Track and manage all customer renewals, ensuring timely and accurate processing.
- Prepare and send out quotes, contracts, and other necessary documentation.
- Serve as a point of contact for customers regarding sales, renewal, and support inquiries.
- Provide regular updates to the sales team and management on sales, renewal status and performance metrics
- Communicate with customers regarding upcoming renewals, addressing any questions or concerns.
- Analyze customer data to identify trends and opportunities for improvement
- Maintain and update customer information in the CRM system
About You:
You're a fit for the role if you have:
- 5+ years experience in account management, retention & renewals, sales, or a related field.
- Excellent communication and interpersonal skills.
- Professional fluency in English and ability to communicate at the executive level with customers
- Proficiency in CRM software (Gainsight/Salesforce) and sales tools, driving utilization of tools and process training.
- Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services.
- Ability to find solutions to difficult or complex issues by defining the problem, determining the cause of the problem, identifying/prioritizing/selecting alternatives and then implement.
- Ability to analyze market data, feedback, and sales performance to inform strategies and decisions.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Strong grasp of sales processes and strategies, with the ability to develop value propositions that address customer use cases with solutions from product portfolio.
- Ability to work effectively with cross-functional teams.
