Email & Chat Process Intern

Email & Chat Process Intern

Company: Inficore Soft

Location: Remote

Job Type: Full-time Internship

Duration: 1–3 Months

Stipend: ₹16,000 per month

About Inficore Soft:

Inficore Soft is a technology-driven organization that supports digital operations, customer engagement, and business communication services. We focus on delivering efficient support solutions while providing practical exposure to fresh talent.

Role Overview:

We are looking for an Email & Chat Process Intern who can manage customer interactions through written communication channels. This role offers hands-on experience in customer support, communication handling, and service operations.

Key Responsibilities:

• Handle customer queries via email and chat professionally

• Provide accurate information and resolve customer concerns

• Maintain records of interactions and responses

• Follow communication guidelines and service protocols

• Escalate complex queries to relevant teams

• Ensure high customer satisfaction and service quality

• Assist in improving communication templates

Required Qualifications:

• Currently pursuing or recently completed a degree in any discipline

• Strong written communication skills in English

• Basic understanding of customer service principles

• Good typing speed and attention to detail

• Ability to manage multiple conversations

• Problem-solving skills and patience

• Ability to work independently in a remote setup

Preferred Skills:

• Prior experience in customer support (optional)

• Familiarity with email tools or chat platforms

• Basic understanding of CRM systems

What You Will Gain:

• Hands-on experience in customer service operations

• Exposure to real-world communication handling

• Mentorship from experienced professionals

• Opportunity to improve communication and problem-solving skills

• Certificate of completion based on performance

Inficore Soft is an equal opportunity employer committed to fostering a learning-driven and inclusive work environment.