IBM i Product Support

IBM

Bengaluru

1-4 Years

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Posted 2 hours ago
Over 50 applicants

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Job Description

Key Responsibilities

Issue Diagnosis & Resolution

Assist in diagnosing and resolving IBM i (AS/400) software and application issues.
Work with support tickets to gather logs, system data, and reproduce issues.
Provide first-level support via email, ticketing systems, or live support under supervision.
Collaborate with senior engineers and development teams to escalate and track complex issues.

Documentation & Knowledge Management

Document common issues and solutions in support knowledge base articles.
Update and maintain support documentation as processes evolve.

Learning & Development

Participate in internal training, shadowing, and hands-on exercises to build technical expertise on IBM i architecture, tools, and command-line interface.
Stay updated with best practices for IBM i systems and applications.

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

System Administrator

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

IBM

At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.

Job ID: 132904107

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