E-commerce Operations

Job Title: E-Commerce Operations

Company: WildGlow Cosmetics Pvt. Ltd.

Location: Mumbai (Work From Office)

Salary: Upto ₹70,000 per month

Joining: Immediate Joiner Only 

Preference: Mumbai-based candidates only

About the Role

WildGlow Cosmetics Pvt. Ltd. is seeking a highly execution-focused and detail-driven E-Commerce Operations Manager to lead and optimize end-to-end operations across all online sales channels. This role is dedicated purely to operations and requires someone who can ensure seamless execution across order management, inventory control, logistics coordination, and platform compliance.

The ideal candidate will bring a strong operational mindset, the ability to manage high volumes efficiently, and a proactive approach to problem-solving and process improvement.

Key Responsibilities

End-to-End E-Commerce Operations

Own and manage daily operations across marketplaces (Amazon, Flipkart, Nykaa) & Quick Commerce ensuring smooth functioning of all operational workflows.

Order Management & Fulfillment

Oversee the complete order lifecycle from order confirmation to final delivery. Ensure timely order processing, dispatch adherence, and coordination with logistics partners to meet delivery SLAs.

Inventory Planning & Stock Management

Monitor and manage inventory levels across all platforms to prevent stock-outs and overstocking. Work closely with warehouse teams to ensure accurate stock reconciliation and availability.

Warehouse & Logistics Coordination

Coordinate with internal warehouses and third-party logistics partners for efficient picking, packing, and shipping. Ensure operational efficiency and minimize delays or escalations.

Returns, Refunds & Reverse Logistics

Manage returns and replacement processes efficiently. Work on reducing return rates and ensuring quick resolution of customer issues in coordination with support teams.

Catalog & Listing Operations

Ensure all product listings are accurate, up-to-date, and compliant with platform requirements. Maintain listing hygiene, content accuracy, and SKU-level data consistency.

SLA & Performance Monitoring

Track key operational KPIs including order fulfillment rate, dispatch timelines, return rates, cancellation rates, and delivery performance. Take corrective actions to improve operational efficiency.

Process Excellence & SOP Implementation

Develop, implement, and optimize SOPs across all operational processes. Identify gaps, streamline workflows, and improve overall operational scalability.

Cross-Functional Coordination

Work closely with supply chain, warehouse, customer support, and internal teams to ensure seamless execution of operations and quick issue resolution.

Eligibility Criteria

• 3–6 years of experience in E-Commerce Operations

• Hands-on experience managing Amazon, Flipkart, Nykaa, and/or D2C operations

• Strong understanding of order lifecycle, inventory management, and logistics coordination

• Experience in handling high order volumes with operational efficiency

• Strong analytical mindset with the ability to track and improve KPIs

• Excellent coordination, problem-solving, and execution skills

• Prior experience in beauty, skincare, FMCG, or D2C brands is a plus

• Must be an immediate joiner and based in Mumbai

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