Key Responsibilities:
- Customer Advocacy: Advocate for customers by imparting strategic design leadership that fosters a shared understanding of the customer-centric intersection between design, content, business, and technology needs.
- Design Quality: Raise the bar on design quality, end-to-end processes, and deliverables. Focus on overarching portfolio strategy, negotiating priorities, and create scalable systems that enable the federation of design work.
- Cross-functional Alignment: Drive the conversation with product and engineering peers to align on customer problems and product vision. Negotiate solutions balancing customer desirability, business viability and tech feasibility
- Navigating Ambiguity: Work proactively through the ambiguity of understanding customer needs, defining new products, and applying new technologies. Bring structure to uncertainty and ensure resulting experiences are simple, clear, and compelling.
- Innovation Leadership: Stay on the cutting edge of new technology, AI, and UX. Lead the team to experiment with new promising tech and interaction patterns.
- Stakeholder Relationships: Maintain healthy relationships with partners and stakeholders globally. Prioritize based on customer need, not internal interests. Exhibit excellent judgment and resolve challenging issues to move the product forward.
- Team Development: Invest heavily in the development and growth of a diverse team of design leaders. Create a culture of inclusion and creativity.
Qualifications:
- 15+ years of experience in product design, with at least 5 years in leadership/mentorship roles.
- Deep expertise in user experience (UX) design, user interface (UI) design, interaction design, and information architecture.
- Proven track record of leading successful product design initiatives and delivering impactful user experiences.
- Strong understanding of design thinking, user-centered design principles, and design systems.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams.
Preferred Qualifications:
- Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field is highly preferred.
- Experience presenting to and effectively advising senior leaders outside of design.
- Experience embedding design within product teams for agile design and development collaboration.
- Portfolio of work led and shipped by teams in B2B or B2C services space.
- Strong discipline in the use and positioning of AI technologies
- Comfort with the ambiguity that comes with building new products from zero to mature adoption
- Experience working with globally distributed teams
