Director-Product Design

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express

The Enterprise Design & Research (EDR) team leads the global design of American Express customer, partner, and colleague experiences across web, mobile apps, and communication channels such as SMS and email. Our teams partner closely with product, engineering, and business leaders to create experiences that drive meaningful value for both our customers and our business.

Within EDR, the Design Experience Frameworks (DXF) team focuses on building scalable design solutions that power critical enterprise capabilities across American Express.

About the Role

DXF is seeking a Director, Product Design to lead design for a portfolio of enterprise data platforms used by colleagues across American Express.

These platforms enable teams across engineering, analytics, risk, and operations to ingest, manage, govern, and activate data across the enterprise. The experiences we design directly impact how thousands of colleagues work with data every day.

This role will:

• Lead a team of 4-7 product designers based in Gurgaon
• Shape the experience strategy for complex internal platforms
• Partner closely with product and engineering leaders across the organization
• Collaborate with design leaders globally to scale design excellence across the enterprise

This is a unique opportunity to influence enterprise platform experiences at global scale while growing a high-impact design team in India.

Why This Role Matters

Enterprise data platforms are foundational to how American Express operates. The tools we design enable thousands of colleagues to securely access, manage, and operationalize data across the organization.

Strong design leadership in this space improves:

• productivity and efficiency across teams
• data quality and governance
• the speed at which the company can innovate

As Director of Product Design, you will shape the next generation of enterprise tools that power American Express data ecosystem.

Responsibilities

People Leadership

• Lead, mentor, and develop a team of 4-7 product designers across multiple experience levels
• Build a strong design culture focused on craft excellence, collaboration, and continuous learning
• Recruit and hire exceptional design talent as the team grows
• Provide ongoing coaching, performance feedback, and career development support
• Create opportunities for designers to expand their impact and grow into future leaders
• Establish design practices that improve quality, efficiency, and collaboration across the team

Product Strategy & Experience Leadership

• Define and drive the experience strategy for enterprise data platforms
• Ensure a user-centered design approach grounded in research, analytics, and real-world usage
• Shape product vision and experience direction in close partnership with product and engineering leaders
• Balance long-term platform vision with near-term delivery milestones
• Drive UX consistency and quality across complex internal tools and workflows
• Leverage and contribute to enterprise design systems and platform UX patterns

• Prioritize design investments across a portfolio of initiatives and products

Cross-Functional Leadership & Influence

• Build strong partnerships with leaders across Product, Engineering, Data, and Business teams
• Advocate for the value of design by connecting user experience improvements to business outcomes
• Facilitate alignment across cross-functional stakeholders on product strategy and priorities
• Represent the design organization in leadership discussions and strategic planning
• Partner with global design leaders to advance design maturity across the enterprise

Qualifications

Required Experience

• 8+ years of experience in digital product design
• 3+ years of experience leading and developing designers
• Proven success delivering complex digital products or enterprise platforms
• Strong expertise in product and UX design
• Experience collaborating closely with product managers and engineering leaders
• Excellent communication, storytelling, and stakeholder management skills
• Experience working within cross-functional product development environments
• Familiarity with Agile product development practices

Preferred Experience

• Experience designing enterprise platforms, internal tools, or data systems
• Experience working in large, global organizations
• Experience designing products within regulated industries (financial services, healthcare, etc.)
• Experience leveraging design systems and platform UX frameworks
• Experience working with distributed or globally located design teams

What Success Looks Like

In this role, success will be measured by:

• The quality and usability of enterprise platform experiences
• Strong partnerships with product and engineering leadership
• The growth and development of the Gurgaon design team
• Increased adoption and impact of design across enterprise data products
• Contributions to the broader global design organization

Why Join American Express Design

American Express has a global design organization that includes product designers, design system specialists, researchers, and content designers working together to deliver exceptional experiences.

Our teams are committed to:

• craft excellence
• customer-centered thinking
• collaboration across disciplines
• continuous learning and growth

You'll join a design community that is shaping experiences used by millions of customers and thousands of colleagues worldwide.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.