Desktop Support Engineer

Company Description Technopoint Solutions Pvt. Ltd. is a leading provider of IT Infrastructure, Cybersecurity, and Digital Transformation solutions, helping organizations build secure and scalable IT environments. Since 2015, the company has served SMEs, large enterprises, and educational institutions with end-to-end technology services that improve security, productivity, and operational efficiency. Its expertise covers areas such as endpoint and network security, data protection, cloud solutions, identity and access management, backup and disaster recovery, virtualization, email security, data center solutions, and managed IT services. Technopoint collaborates with industry-leading technology partners to design, implement, and support customized solutions aligned with customers business goals. The team is committed to making technology an enabler of growth through reliable, secure, and innovative solutions backed by expert consultation and responsive support.

Role Description This is a full-time, on-site Desktop Support Engineer role based in Mumbai. The Desktop Support Engineer will provide hands-on technical support for desktop computers, laptops, and related hardware and software used by internal users. Daily tasks include diagnosing and resolving technical issues, installing and configuring operating systems and applications, managing printer support, and performing routine maintenance to ensure optimal system performance. The role involves troubleshooting network connectivity problems, escalating complex incidents to senior engineers when necessary, and documenting solutions and support activities. The Desktop Support Engineer will collaborate with other IT team members to maintain a secure and stable IT environment and deliver prompt, customer-focused support.

Qualifications

• Ability to support and manage Desktop Computers and related user devices, including installation, configuration, and routine maintenance.
• Hands-on experience in Technical Support and Troubleshooting for hardware, software, and basic network issues.
• Practical knowledge of Computer Hardware components, diagnostics, and replacement procedures.
• Competence in Printer Support, including setup, configuration, and resolving print-related issues.
• Strong problem-solving skills and a customer-focused approach to resolving user issues.
• Familiarity with Windows operating systems, common office applications, and basic networking concepts.
• Minimum 2 years of experience.
• Ability to work on-site in Mumbai, manage multiple support requests, and communicate clearly with non-technical users.
• Relevant certification (such as CompTIA A+, Microsoft, or equivalent) or diploma/degree in IT, Computer Science, or a related field is desirable.