Urgent Hiring || Desktop Support Engineer || Sandhurst Road,Mumbai
Designation: Desktop support Engineer
Experience: 2 + years of experience in hardware and network industry
Salary: upto 4 LPA (Depend on the interview)
Location : Sandhurst Road
Qualifications: Bachelor's degree in Information Technical or a related field
Timing : 9am to 6pm
Job Description
- Essential Duties and Responsibilities:
- providing first-line support for hardware and software issues.
- Diagnose and resolve technical issues related to desktops, laptops, printers, and peripherals.
- Set up new workstations, install software applications, and configure user accounts.
- Perform regular maintenance on hardware and software to ensure optimal performance.
- Maintain records of issues, resolutions, and inventory of hardware and software assets.
- Assist in training users on new software and technologies, providing guidance on best practices
- Set up and configure network hardware such as routers, switches, firewalls, and access points.
- Troubleshoot and resolve hardware issues; perform regular updates and patches.
- Use tools to monitor network performance and security; analyze traffic and usage patterns.
- Maintain accurate records of network configurations, diagrams, and hardware inventories.
- Work with other IT staff to integrate hardware with software systems and applications.
- Ensure hardware security measures are in place to protect against unauthorized access and threats
Required Skills
- Strong understanding of operating systems (Windows 11), hardware components, and common software applications.
- Ability to diagnose problems quickly and efficiently.
- Excellent communication skills to interact with users and understand their needs.
- Ability to prioritize tasks and manage multiple support requests simultaneously.
- Basic knowledge of network troubleshooting (e.g., connectivity issues, Wi-Fi problems).
- Strong understanding of network protocols (TCP/IP, DNS, DHCP, etc.) and hardware.
- Ability to diagnose and resolve hardware and network issues.
- Experience with monitoring and management tools (e.g., Wireshark, Nagios).
- Ability to communicate technical concepts to non-technical stakeholders.
- Relevant certifications (e.g., Cisco CCNA, CompTIA Network+) can be beneficial.
