Windows 10 11 deployment configuration and troubleshooting, Active Directory, ITSM tools, ITIL practices, Microsoft Office 365 support, HAM processes, basic networking concepts

antivirus software , It Procurement, Basic Networking, Vnc, Remote Assistance, Laptops, Windows OS, Peripherals, L1 Support, Desktops, Preventive Maintenance, hardware devices, Ammyy Admin, asset lifecycle management, user accounts, Microsoft Office 2007–O365, Outlook email clients, Teamviewer, access and permissions, Active Directory, desktop hardware setups, Inventory Management, AnyDesk, client applications, IT asset records, system components, Drivers

Asset Management, Desktop Support, Servicenow, Ms Office 365, Network Troubleshooting, Active Directory, MS Windows 10, Troubleshooting

f Windows 10/11 OS., OS-related issues, Troubleshooting

Troubleshooting Skills, Comptia A+, Network+, remote support tools

O365, Windows Server, Ms Office, Monitoring Server client performance, G-suite, Applications users account management, VDI Virtual machine Terminal pc applications, Hardware installation maintenance and repair, Active Directory, Network Connectivity Support, IT services desk ticketing tools, PDF File archive backup tools, Windows operating system installation and configuration