Desktop Support Engineer

ob Title: Desktop Support Engineer (3+ Years Experience)

Location:Hyderabad

Work Timings:Day Shift

Employment Type:Full-time / On-site

Job Overview

We are looking for an experiencedDesktop Support Engineerwith a strong background in end-user support, system troubleshooting, and hardware/software maintenance. The role requires hands-on experience in resolving technical issues, providing L1/L2 support, and ensuring smooth IT operations for employees.

Key Responsibilities

Technical Support

• ProvideL1/L2 desktop supportfor Windows and macOS systems.
• Troubleshoot hardware issues (desktops, laptops, printers, scanners, peripherals).
• Install, configure, and update operating systems and software.
• Manage and troubleshootOutlook, MS Office, VPN, and email issues.
• Handle system performance issues, OS errors, and boot failures.

Network & Connectivity

• Basic troubleshooting ofLAN/Wi-Fi, IP conflicts, DNS/DHCP issues.
• Support for network printers and shared drives.
• Assist with VPN connectivity and authentication issues.

User & Access Management

• Manage user accounts throughActive Directory(password resets, group policies, permissions).
• Provide support forMicrosoft 365and collaboration tools.

Asset Management

• Install, manage & track IT assets (laptops, desktops, accessories).
• Maintain documentation of hardware inventory and service logs.

Security & Compliance

• Install and update antivirus, ensure system security compliance.
• Apply patches and updates as per IT security guidelines.

Ticketing & SLA Management

• Respond to and resolve incidents using tools likeServiceNow, Jira, Freshservice, Remedy.
• Ensure timely closure of tickets withinSLA guidelines.
• Document issues and solutions for knowledge base.

Required Skills & Qualifications

• 3+ yearsof experience in desktop or technical support.
• Strong knowledge ofWindows 10/11, basic Mac OS experience is a plus.
• Hands-on experience withActive Directory, O365, Outlook.
• Good understanding ofTCP/IP, DHCP, DNS, network troubleshooting.
• Experience with hardware upgrades and peripheral support.
• Familiarity withticketing systems.
• Excellent communication and customer-handling skills.

Preferred Skills

• Basic knowledge ofITIL processes.
• Experience withSCCM/Intune(advantage).
• Experience in corporate or enterprise environments.

Education

• Bachelor's degree in Computer Science, IT, Electronics, or related field.
• Relevant certifications likeMCSA, CCNA, CompTIA A+ / Network+are a plus.