desktop virtualization , remote computing , Desktop Support, Incident Management, Servicenow, Itil Processes, Ip Telephony, AV video conferencing, Service Desk, print services, Windows Microsoft ecosystem, collaboration tools

Windows 10 11 deployment configuration and troubleshooting, Active Directory, ITSM tools, ITIL practices, Microsoft Office 365 support, HAM processes, basic networking concepts

password resets , Lan, Data Backup, User Management, Printers, It Asset Management, Remote Support, backup restoration, Wi-Fi, ticketing documentation, data integrity standards, basic server-level troubleshooting, account creation modification and deactivation, IT asset inventory tracking, network connectivity issues, Regulatory Requirements, shared drives, scanners, installation configuration and troubleshooting of desktops, user access control, Pharma IT policies

antivirus software , It Procurement, Basic Networking, Vnc, Remote Assistance, Laptops, Windows OS, Peripherals, L1 Support, Desktops, Preventive Maintenance, hardware devices, Ammyy Admin, asset lifecycle management, user accounts, Microsoft Office 2007–O365, Outlook email clients, Teamviewer, access and permissions, Active Directory, desktop hardware setups, Inventory Management, AnyDesk, client applications, IT asset records, system components, Drivers

Microsoft Intune, Exchange, Zscaler, Bitlocker, Microsoft Teams, Microsoft Windows operating systems, Nexthink, Active Directory

ticketing systems , Software Installations, Asset Management, Office 365, Network Troubleshooting, VPN setups, remote support tools, laptop configurations, Windows operating systems, Active Directory

User Support, System Maintenance, Networking, Computer Hardware, Security Compliance, Technical Support, Documentation, Wi-Fi and LAN Troubleshooting, Troubleshooting, Microsoft Application Troubleshooting

Ticket handling end-user support, Basic networking knowledge LAN IP Wi-Fi, Desktop Laptop hardware software troubleshooting, Windows OS installation configuration support, Printer scanner peripheral support

ticketing systems , Printers, Lan, Windows OS, Microsoft Outlook, WAN switches, IT security practices, desktop and laptop hardware, compliance requirements