Job Title: Junior Desktop Support Engineer
Location: Mumbai
Experience: 1.6 years to 2 Years
Employment Type: Full-time
Working Days: 6 days (as per company policy)
Interview- 1st round virtually through MS teams and 2nd round Face to face mandatory in Mumbai office.
Job Overview:
We are looking for a motivated and customer-focused Junior Desktop Support Engineer to join our IT team in Mumbai. The candidate will be responsible for providing first-level technical support, resolving hardware/software issues, and ensuring smooth IT operations for end-users.
Key Responsibilities:
- Provide L1 desktop support for end-users, both on-site and remotely.
- Install, configure, and troubleshoot Windows OS, MS Office, and standard business applications.
- Diagnose and resolve issues related to desktops, laptops, printers, scanners, and other peripherals.
- Set up and maintain user accounts, email configurations, and network access.
- Ensure proper functioning of LAN, Wi-Fi, and basic network connectivity.
- Perform routine system checks, updates, and preventive maintenance.
- Log all support requests and resolutions in the ticketing system.
- Coordinate with L2/L3 teams for unresolved issues.
- Assist with IT asset management, inventory updates, and documentation.
- Provide support during new employee onboarding (system setup, access configuration).
Required Skills & Qualifications:
- Bachelor's degree in IT, Computer Science, or related field (preferred).
- 12 years of hands-on experience in desktop or IT support.
- Good understanding of Windows 10/11, MS Office, and common enterprise tools.
- Basic knowledge of Active Directory, DNS, DHCP, and network fundamentals.
- Familiarity with antivirus solutions and endpoint security tools.
- Strong troubleshooting and analytical skills.
- Good communication skills and customer service orientation.
Additional Preferred Skills:
- Experience with any helpdesk/ticketing tool (Jira, ServiceNow, Fresh service, etc.).
- Understanding of ITIL fundamentals.
- Ability to work in a fast-paced environment and handle multiple tasks
