Provide first- and second-level support for desktop and laptop systems (Windows/macOS), mobile devices, and peripheral equipment (printers, scanners, etc.).
Troubleshoot hardware, software, and networking issues and resolve them in a timely manner.
Set up and configure new user systems, including imaging, software installation, user profiles, and access permissions.
Maintain inventory of hardware and software assets and ensure asset tracking accuracy.
Support IT infrastructure including LAN, VPN, printers, and shared drives.
Assist in the management of email, Active Directory, and user account creation/deactivation.
Maintain documentation of IT procedures, known issues, and support processes.
Coordinate with third-party vendors for hardware repair or replacement.
Provide on-site and remote support to users across various locations (if applicable).
Ensure security policies and procedures are followed on all endpoints.
Required Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field OR equivalent experience.
1–3 years of experience in a Desktop Support, IT Support, or Technical Support role.
Proficiency in Windows OS (Windows 10/11) and Microsoft Office Suite.
Familiarity with macOS, basic networking (TCP/IP, DNS, DHCP), and remote desktop tools.
Experience with Active Directory, Microsoft Exchange/Outlook, and system imaging tools.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Customer-service oriented with a proactive and positive attitude.
Preferred Qualifications:
Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
Experience with ticketing systems (e.g., ServiceNow, Jira, Freshservice).
Basic scripting knowledge (PowerShell, Batch) for automation tasks.
Exposure to endpoint management tools (e.g., SCCM, Intune, JAMF).
