Senior Analyst - Incident Management

Role Responsibilities:

• Monitor, track, and manage incidents in the IT infrastructure, including hardware, software, and network systems.
• Diagnose and investigate incidents, identify root causes, and implement corrective actions to prevent future issues.
• Escalate incidents to appropriate support teams or management to ensure timely resolution.
• Provide regular incident reports and analyze trends to drive improvements in the incident management process.

Job Requirements:

• Bachelor's degree in a relevant field (UG); Postgraduate preferred.
• Hands-on experience with incident management tools such as ServiceNow, Remedy, or JIRA.
• Strong technical skills in IT infrastructure and systems, including troubleshooting and resolution.
• Knowledge of ITIL best practices and experience in disaster recovery planning.