Cvent || Amex

Manning Consulting

Noida, Pune

2-7 Years

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Posted 28 days ago
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Job Description

Provide high-quality customer support for Cvent and American Express clients via phone, email, and chat channels.
Assist customers with account inquiries, bookings, event management support, and payment-related queries.
Resolve issues related to registration, payments, cancellations, and technical difficulties on the platforms.
Maintain accurate records of customer interactions and transactions in CRM or internal tracking systems.
Ensure adherence to service level agreements (SLAs) and quality standards.
Collaborate with internal teams to escalate and resolve complex customer issues.
Participate in ongoing training to stay updated on product features, company policies, and industry practices.
Provide feedback and suggestions to improve customer experience and operational efficiency.

More Info

Job Type:

Permanent Job

Industry:

Human Resources

Role:

Customer Support Engineer /Technician

Function:

Telecom/ISP

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Manning Consulting

Manning Consulting is a proactive Executive Search firm based in New Delhi, dedicated to helping organizations enhance productivity through the effective use of human resources. We specialize in senior management and leadership recruitment across niche domains, including Analytics, Actuarial Science, Investment and Business Research, Foreign Languages Consulting, Digital Automation, and Robotics. Our focused approach ensures we connect top-tier talent with the right opportunities, driving growth and long-term success for our clients.

Job ID: 123848537

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