CRM Executive

Key Responsibilities:

Client Engagement:

• Act as the primary point of contact for clients, addressing inquiries and providing solutions promptly.
• Proactively build and maintain strong, long-term client relationships.

Order Management:

• Assist clients in navigating the e-commerce platform, placing orders, and managing transactions.
• Monitor order statuses and ensure timely updates are provided to clients.

Issue Resolution:

• Handle client complaints and resolve issues related to orders, payments, or platform usage efficiently.
• Coordinate with internal teams to address concerns.

Upselling & Cross-Selling:

• Identify opportunities to recommend products and services based on client preferences and past purchases.
• Promote new launches, discounts, and personalized offers to drive sales.

Data Management:

• Maintain accurate records of client interactions, feedback, and order history in the CRM system.
• Update Daily Sale Report accurately.

Client Feedback:

• Gather and analyze client feedback to improve service quality and platform usability.