- This position is primarily responsible for receiving / attending the inbound calls from existing customers to resolve their complaints & queries and give them the service against the banking products and services.
- Developing and maintaining banking relationships with a select group of Individual customers by providing them exceptional individualized customer service, thereby achieving targeted growth and service norms.
Job Responsibilities:
- To Attend the inbound calls of customers and process the queries & requests to customer's satisfaction.
- To identify and convert the opportunities for cross selling (banking product) on customer's call. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Candidate Desire Profile:
- Must be Good Communication skills Verbal & Written.
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
- Team Player, collaborative Self-motivated person including the ability to act as a role model within
- the organization. Should be able to establish rapport quickly with peers, managers & customers.
- Team player Candidate must be able to work effectively with all levels of the organization.
