Customer support voice

Key Responsibilities:

• Handle data entry, record maintenance, and documentation tasks accurately.
• Process customer requests, orders, or claims via email or chat.
• Verify and update customer or transaction information in databases.
• Coordinate with internal teams to resolve queries and complete processes.
• Ensure adherence to SLA timelines and quality standards.
• Maintain confidentiality and data security while working remotely.
• Generate reports and update trackers as per process requirements.

Eligibility & Requirements:

• Education: 12th pass or any graduate.
• Experience: Freshers and experienced candidates welcome.
• Excellent written communication skills in English.
• Proficient typing skills (minimum 30 WPM) and basic computer knowledge.
• Reliable internet connection and a quiet work environment at home.
• Ability to work independently and meet deadlines.
• Comfortable working in rotational shifts (if applicable).

Preferred Skills:

• Prior experience in back-office or data entry roles.
• Familiarity with CRM tools, Excel, and basic data management software.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle repetitive tasks with accuracy.