International Customer Support 6-7lpa voice process with 2 way cab

Description

We are seeking a dedicated International Customer Support Executive to join our team. This position offers a competitive salary of 6-7 LPA and includes a 2-way cab facility. The ideal candidate will be responsible for providing exceptional support to our international clientele through voice communication. The role requires a commitment to delivering high-quality customer service and effectively resolving customer inquiries.

Responsibilities

• Handle international customer queries through voice calls
• Provide accurate and timely information to customers
• Resolve customer issues and complaints effectively
• Maintain a high level of customer satisfaction
• Document customer interactions and feedback
• Collaborate with team members to improve processes and customer experience
• Participate in training programs to enhance product knowledge and service skills

Skills and Qualifications

• Excellent verbal communication skills in English
• Strong problem-solving abilities
• Customer service orientation
• Ability to work in a fast-paced environment
• Familiarity with customer support software and tools
• Basic computer skills and proficiency in MS Office
• Ability to work flexible hours, including night shifts
• Experience in a voice process is a plus (for candidates with 2-4 years of experience)