JOB SUMMARY
- Manage inbound customer calls by addressing reported queries and responding to previously raised requests.
- Execute all responsibilities with a high level of professionalism, courtesy, and efficiency.
KEY DUTIES / RESPONSIBILITIES
- Handle inbound calls to ensure timely resolution of queries from bank customers related to commercial/corporate banking application usage/issues.
- Provide product education, troubleshooting, and platform support across all assigned services.
- Leverage available resources to resolve issues accurately and deliver high-quality service.
- Ensure end-to-end follow-up by documenting actions taken and outlining next steps for each interaction.
- Maintain strict adherence to data security, privacy, and confidentiality standards.
- Demonstrate professional conduct and comply with all safety and security policies.
- Successfully complete the Digital Conversion Professional training program and all mandatory ongoing learning.
- Collaborate effectively with team members to achieve organizational goals.
WORK EXPERIENCE
- Minimum 2 year of hands-on experience in commercial/corporate banking, treasury management, or digital banking platforms.
- Proven experience in customer interactions including support calls.
