Senior Technical Support - Treasury Applications

Job Summary

Are you passionate about steering digital innovation within Treasury operations and proficient in managing specialized Treasury IT applications Join our Global IT Hub team at Atlas Copco India, where your expertise will support and enhance Treasury processes, ensuring seamless and secure IT solutions that align closely with our dynamic business environment.

As a Senior Technical Support Specialist for Treasury Applications, you will play a pivotal role in maintaining and evolving key Treasury systems such as Trax, Multibank, Quantum, and ICE. Your daily contributions will ensure data integrity, improve operational efficiency, and support compliance across our global Treasury network.

Primary Responsibilities

• Provide expert-level support and incident management for Treasury applications and associated SharePoint sites, ensuring timely resolution and minimal disruption.
• Act as liaison between the internal Treasury team and external application vendors to address and resolve technical issues effectively.
• Oversee and administer access rights management, enforcing compliance with audit standards such as the 4-eyes principle, while managing changes and release cycles with minimal impact on operations.
• Configure and maintain Multibank data interfaces, facilitate testing initiatives with banking partners, deliver tailored training sessions, and support comprehensive documentation and process sign-offs.
• Handle SharePoint site administration for Treasury and Trade Finance teams, ensuring optimal configuration, security, and user assistance.
• Manage SWIFT server operations including upgrades, monitoring, restarts, disaster recovery preparations, and troubleshooting of critical file transfers.
• Supervise recurring data management tasks such as monthly foreign exchange uploads, ensuring accuracy and timeliness.
• Serve as system administrator for portfolio Treasury applications (Trax, Quantum, ICE, Multibank), supporting configuration, troubleshooting, and continuous improvement efforts.
• Collaborate on innovative projects including chatbot developments and the automation of banking processes like letters of credit notices to enhance operational capabilities.
• Work in close partnership with Treasury stakeholders to drive adoption, user engagement, and ongoing performance improvements of Treasury IT solutions.
• Champion change management initiatives and oversee release processes, prioritizing seamless implementation and business continuity.

This role offers a unique opportunity to blend technical expertise with strategic understanding in a collaborative, agile environment focused on innovation and operational excellence.

Essential Qualifications and Skills

• Minimum of 5 years experience supporting IT applications within the Treasury domain, preferably in complex, multi-location organizations.
• Strong familiarity with Treasury processes and IT best practices including ITIL framework adherence.
• Demonstrated project management and business analysis skills.
• Expertise in Treasury Management Systems such as Trax, Quantum, Multibank, and ICE, including system administration and configuration.
• Proficiency in managing SWIFT infrastructure and associated operational tasks.
• Experience with compliance standards and audit readiness, including segregation of duties and access control policies.
• Excellent problem-solving abilities coupled with strong communication skills to effectively translate technical concepts to diverse stakeholders.
• University degree or equivalent professional experience ITIL Foundation certification is advantageous.

What We Offer

At Atlas Copco, we believe that our people are the driving force behind our success and innovation. We provide an inclusive and supportive culture where every team member is empowered to grow professionally and personally.

• A warm, friendly workplace that feels like a second family, fostering mutual respect and collaboration.
• Flexible hybrid working arrangements that promote a healthy balance between work and personal life.
• Opportunities to develop your skills, take on new challenges, and carve out a rewarding career path aligned with your ambitions.
• Ethical and transparent business practices that uphold integrity and respect in all interactions.
• A chance to work with cutting-edge technology and make meaningful contributions that impact global Treasury operations.
• Access to global job opportunities, including mobility within the Atlas Copco Group.
• Competitive compensation and comprehensive benefits tailored to support your well-being and future.

Join us to be part of a forward-thinking team where your ideas matter and every day presents new opportunities to learn and innovate.

Job Location

This position is based in our Atlas Copco office located in Hinjewadi, Pune, India. We offer a hybrid working model that allows you to combine onsite collaboration with remote work flexibility, enabling you to maintain productivity and work-life harmony.

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