Customer Support Specialist

Salary: $120,000 - $160,000 USD (depending on experience)

Location: India, Remote

Travel: Occasional travel to our Berlin, Germany office is expected every 4 months

Company Description

AI Bootcamp empowers professionals and business owners to acquire practical AI skills in just one week through live, cohort-based programs. Participants learn to utilize modern AI tools to automate workflows, enhance productivity, and develop real AI-driven solutions. The program is designed for individuals from all backgrounds, requiring no prior technical experience. By joining a supportive learning environment, participants gain hands-on experience in applying AI to marketing, operations, product development, and more.

We are a proud subsidiary of Langship

Role Description

This is a full-time, remote role for a Customer Support Specialist. The Customer Support Specialist will provide exceptional support to participants, answering questions and resolving issues in a timely manner. Responsibilities include ensuring customer satisfaction, delivering technical assistance, and escalating complex cases to appropriate teams when needed. Additionally, the role involves documenting customer feedback and contributing to improvements in processes and tools.

Qualifications

• Expertise in Customer Support and ensuring Customer Satisfaction
• Strong Interpersonal Skills to effectively communicate with diverse individuals
• Proficiency in providing Technical Support and resolving technical issues
• Analytical Skills to diagnose, troubleshoot, and address customer challenges
• Ability to work independently, manage remote communication, and stay organized
• Familiarity with AI tools or bootcamp-styled training programs is a plus
• Bachelor's degree or equivalent experience preferred