Customer support International voice process

Description

We are looking for enthusiastic individuals for the position of Customer Support in our International Voice Process team. This role is ideal for freshers or entry-level candidates who are eager to start their career in customer service. You will be responsible for assisting customers from various regions, ensuring their queries are addressed effectively and efficiently.

Responsibilities

• Handle customer inquiries and provide support via voice communication.
• Resolve customer issues and complaints in a timely and efficient manner.
• Maintain high levels of customer satisfaction through excellent communication skills.
• Document customer interactions and update records as needed.
• Collaborate with team members and other departments to improve customer service processes.
• Provide feedback to management on customer trends and issues.

Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with customer service software and tools is a plus.
• Basic computer skills, including proficiency in MS Office.
• Strong listening skills and empathy towards customers.