Description
We are urgently hiring for the position of Customer Support - International Voice Process. This role is ideal for individuals who are enthusiastic about providing exceptional customer service and are looking to build a career in customer support.
Responsibilities
- Handle customer inquiries and provide timely resolution to issues via phone calls.
- Maintain a high level of customer satisfaction through effective communication and support.
- Document customer interactions and update information in the CRM system.
- Collaborate with team members to improve processes and enhance customer experience.
- Identify and escalate priority issues to appropriate teams.
Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and ability to think on your feet.
- Basic computer skills and familiarity with CRM software.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Customer-oriented mindset with a passion for helping others.
