Customer Support Executive

Unishala Education LLP, founded in 2025, is an innovative platform dedicated to empowering students and professionals with industry-relevant learning opportunities and academic excellence. With a focus on outcome-driven education, Unishala bridges the gap between aspirations and opportunities through structured guidance and high-quality programs. By offering access to prestigious academic programs and personalized support, Unishala enables learners to upskill, reskill, and achieve their career aspirations. Our team of expert counselors and advisors ensures each learner's journey is tailored to their individual goals for long-term success.

This is a full-time Customer Support Executive role based on-site in Gurgaon. The role involves addressing customer inquiries, resolving issues to ensure customer satisfaction, and delivering exceptional levels of customer service. Responsibilities include providing support to customers via digital platforms, offering technical guidance, and maintaining a positive relationship through effective communication and problem solving.

• Customer Support and Customer Service skills
• Proficiency in managing Customer Satisfaction and delivering Online Support
• Technical Support expertise to address and resolve customer issues efficiently
• Strong interpersonal and communication skills to engage professionally with customers
• Ability to work in a fast-paced environment and manage multiple tasks effectively
• Previous experience in customer-facing roles is a plus
• Bachelor's degree or equivalent experience is preferred