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Customer Support Executive

GROWING STARS CONSULTING PRIVATE LIMITED
Ahmedabad, Jaipur, Delhi NCR
1-5 Years
3 - 4 LPA
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Job Description

Description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in India. The successful candidate will be responsible for managing customer inquiries, providing excellent service, and ensuring customer satisfaction. This role requires strong communication skills and the ability to handle various customer service challenges.

Responsibilities

  • Manage incoming calls and customer service inquiries.
  • Generate sales leads that develop into new customers.
  • Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Maintain records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.

Skills and Qualifications

  • 1-5 years of experience in a customer support role, preferably in a similar industry.
  • Strong communication skills, both verbal and written, in English and Hindi.
  • Proficiency in using customer service software and tools (e.g., Zendesk, Freshdesk).
  • Ability to handle stressful situations and maintain a positive attitude.
  • Excellent problem-solving skills and attention to detail.
  • Strong organizational skills and ability to multitask.
  • Basic understanding of sales principles and customer service practices.
  • Ability to work independently as well as part of a team.
Spotlight
  • Cafeteria, Office cab/shuttle, Gifts on festivals, Annual leaves, Rewards & recognition, Performance bonus, Relocation benefits

Any Graduate, Bachelor of Fine Arts (B.F.A), Master of Science (MS/M.Sc), Masters in Technology (M.Tech/M.E), Master of Design (M.Des.), Bachelor Of Technology (B.Tech/B.E), Masters in Arts (M.A), Bachelor in General Studies (BGS), Bachelor of Science (B.Sc), Master of Computer Science (MCS), Master OF Business Administration (M.B.A), PG Diploma, Bachelor of Design (B.Des.), Other, Master of Commerce (M.Com), PGDM, Bachelor of Computer Science (BCS), Bachelor of Journalism & Mass Communication (BJMC), Bachelor of Arts (B.A), Master of Liberal Arts (MLA/ALM), B.Sc. (Hons.), Post Graduate Diploma in Computer Applications (PGDCA), Bachelor of Elementary Education (B.El.Ed), Bachelor of Commerce (B.Com), Master of Fine Arts (MFA), Bachelor of Hotel Management and Catering Technology (BHMCT), Bachelor of Business Administration (B.B.A), Masters In Management Studies (MMS), Master of Tax Accounting, Aviation, Bachelor of Music, 12th Class (XII), Master of Library & Information Science (MLIS), Master of Social Work (M.S.W), Associate of Arts, Doctor of Business Administration (DBA), Bachelor Of Computer Application (B.C.A), Bachelor of Applied Science (BAS), Bachelor of Veterinary Science (B.V.Sc), Post Graduate Programme in Management for Executives (PGPX), Master of Music (MM/MMus), Bachelor of Tourism Management(BTM), Bachelor of Social Work (B.S.W), Master of Hotel Management (MHM), PGP, Master in Computer Management (M.C.M), Master of Public Health (MPH), Masters of Architecture (M.Arch), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Master of Communication, Master in Computer Application (M.C.A)

More Info

Job Type:
Permanent Job
Industry:
Technical Support, BPO, Customer Service, Wealth Management, FinTech, Lead Generation, Outsourcing
Role:
Customer Service Executive (Voice), Customer Service Executive (Non-voice), Telesales Executive, Fresher
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

Job ID: 147453829

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Last Updated: 15-05-2026 01:51:14 PM
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