Customer Support Executive
Experience: 2-3Years
Department: Customer Support Executive
About the Role:We are looking for a customer-focused and fashion-aware Customer Support Executive to handle customer interactions and post-purchase support for our apparel brand. The ideal candidate should have strong communication skills and a passion for delivering a great customer experience.
Key Responsibilities
- Manage customer queries, order issues, exchanges, and returns through calls, chats, and emails.
- Provide styling or size recommendations to customers when needed.
- Handle escalations professionally and ensure timely resolutions.
- Coordinate with logistics, operations, and production teams to ensure smooth deliveries.
- Maintain CRM records and track customer satisfaction metrics.
- Share customer insights and feedback with the brand and merchandising teams.
- Assist in improving service processes and customer engagement strategies.
Requirements
- 2-3 years of experience in customer service within fashion / apparel / D2C brands.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and problem-solving skills.
- A good sense of fashion, fit, and fabric knowledge to guide customers effectively is a plus.
Preferred Qualifications
- Prior experience working with D2C or premium apparel Brands.
- Understanding of e-commerce workflows and return/exchange management.
How To Apply
- Send your application to [Confidential Information] with the subject line: Application – Customer Service Executive_ Include your updated CV and a short note about yourself.
Skills: customer support,customer service,apparel,d2c,communication skills,customer,skills
