Role Overview:
We are seeking a sharp and customer-focused Customer Service Executive to manage end-to-end customer interactions across support and sales touchpoints.
You will work closely with the operations, marketing, and retention teams to ensure a seamless customer experience—from resolving queries to driving high-intent sales conversations. This role plays a critical part in delivering consistent support across India (voice & chat) and the US (chat), while also contributing directly to revenue through effective engagement and conversion.
Responsibilities:
- Customer Interaction & Resolution: Manage end-to-end customer conversations across India (voice & chat) and US (chat), delivering clear, accurate, and timely resolutions.
- Sales Conversion & Engagement: Handle inbound inquiries with a consultative approach, guiding conversations toward conversion and driving revenue.
- Outbound Follow-ups: Execute structured follow-ups and outbound outreach (including cold calling) to maximize conversions and retention.
- Customer Understanding & Solutioning: Identify customer needs and recommend the most relevant products or solutions with clarity and intent.
- CRM & Cross-Functional Coordination: Maintain accurate records in CRM tools and collaborate with internal teams to ensure smooth issue resolution and experience continuity.
- Brand Experience & CSAT: Uphold brand voice across all interactions while ensuring high customer satisfaction and a seamless, high-quality customer experience.
Requirements:
- 1–2 years of experience in customer service, sales, or telesales, preferably in a D2C or high-growth environment.
- Strong command over English (spoken and written), with the ability to communicate clearly, confidently, and persuasively.
- Comfortable managing both voice and chat interactions, with the ability to handle objections and guide conversations toward closure.
- Good interpersonal and persuasive skills, with a natural ability to influence decisions and drive conversions.
- Hands-on experience or comfort working with CRM tools to manage customer interactions and maintain accurate records.
- Ability to multitask, work in a fast-paced environment, and take ownership of customer experience and sales outcomes.
