Hi,
We are having an urgent job opportunity for a Customer Support Executive position.
Job Title: Customer Support Executive (Voice Process)
Location: Noida, Sector 62
Working Hours: 10:00 AM 7:00 PM
Joining: Immediate Joiners Only
About the Role
We are hiring Customer Support Executives Voice Process in Noida. The role involves handling customer interactions over voice calls and delivering high-quality support to domestic and international customers.
About Risebird
- Leading Interview as a service platform for experts who are exploring part-time, freelance and moonlighting interviewing opportunities.
- Platform for talented people to monetize their idle hours in interviewing
- Largest interviewers network- 15k interviewers from 2600 companies, delivered 3.5 Lakh interviews, customers fortune 500 companies, 25+ crores paid to part-time interviewers in last 5 years
- VC funded startup
- More details on https://risebird.io/
Key Responsibilities
- Handle inbound and outbound voice calls professionally.
- Address customer queries, concerns, and service requests effectively.
- Provide accurate information and resolve issues within defined TAT.
- Manage client escalation handling and ensure timely resolution.
- Perform client retentionrelated activities to improve customer satisfaction.
- Provide operational support to ensure smooth daily operations.
- Escalate complex issues to relevant internal teams.
- Adhere to company policies, quality standards, and process guidelines.
- Collaborate with team members to achieve service-level targets.
Required Skills
- 14 years of experience in Customer Support Voice.
- Excellent spoken English communication skills.
- Strong customer-handling and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Basic computer skills and CRM knowledge.
