Customer Support Executive

We're Hiring | Customer Support Executive at Urban Company

Are you someone who thrives in high-impact customer conversations and knows how to turn escalations into lasting brand loyalty

At Urban Company we are looking for a Social Media Escalation Executive to manage and resolve customer concerns.

What You'll Do

• Respond promptly with empathy, professionalism, and clarity, in chats and on calls.
• Take full ownership of cases until resolution and closure
• Collaborate with internal teams to solve complex customer issues
• Drive first-contact resolution wherever possible
• Convert challenging situations into positive brand experiences

What We're Looking For

• Experience handling social media escalations and customer support
• Strong written & verbal communication skills
• Problem-solving mindset with strong ownership
• Ability to stay calm under pressure
• Customer-first attitude
• Flexibility to work rotational shifts (including weekends/holidays)
• Bachelor's degree is mandatory.

If you're passionate about customer experience, brand reputation, and impactful communication we'd love to connect.