Customer Support Executive

PPStack is a global EdTech brand dedicated to transforming education by delivering innovative, AI-powered learning solutions and career-oriented training. We empower students, professionals, and organizations with skills and tools essential for thriving in the digital age. Our cutting-edge offerings include e-learning platforms, professional development programs, career coaching, and industry-tailored corporate training. By bridging the gap between education and industry, we drive digital empowerment, career transformation, and technology innovation for a smarter tomorrow.

This is a full-time remote role for a Customer Support Executive. The Customer Support Executive will manage daily customer interactions and provide outstanding service by resolving inquiries via multiple channels, such as email, chat, and phone. Responsibilities include troubleshooting technical issues, ensuring customer satisfaction, maintaining detailed customer records, and providing solutions to enhance the overall customer experience. Collaborating with teams across the organization to deliver seamless support is a key part of this role.

• Strong Customer Support, Customer Satisfaction, and Customer Service skills
• Experience with Online Support and Technical Support
• Excellent listening, problem-solving, and communication skills
• Ability to work independently and proactively in a remote setting
• Familiarity with CRM tools and support ticketing systems
• Prior experience in the EdTech industry is a plus
• Bachelor's degree or relevant work experience in customer service or related field