Key Responsibilities
- Make outbound calls to customers for payment reminders and collections.
- Explain outstanding dues, payment modes, and timelines clearly to customers.
- Respond promptly to customer queries via calls, email, or chat (if required).
- Resolve customer concerns related to payments with professionalism.
- Follow up on payment commitments and ensure timely recovery.
- Maintain accurate customer and payment records in the system.
- Escalate critical or priority cases to the appropriate team.
- Work closely with team members to improve collection effectiveness and customer experience.
Skills & Qualifications
- Minimum Qualification: Graduation required
- (Experienced undergraduates may apply)
- Strong verbal and written communication skills
- Excellent negotiation, persuasion, and convincing abilities
- Ability to handle customer objections and difficult conversations in a professional manner
- Comfortable working in a fast-paced, target-driven collections environment
- Basic knowledge of MS Office (Word, Excel)
- Familiarity with CRM systems or collections tools is an added advantage.
Additional Requirements
- Immediate joiners only
- Open to Freshers & Experienced candidates
- Willingness to work in a Collections / Outbound Voice Process
- Languages Mandatory: English & Hindi
If Interested you can share resume at +9196777 28090(call / message).
