Customer Support Executive

Job Description – Customer Service -BPO

Process Type: Customer Service

Location: Gurgaon (Onsite)

Workdays: 6 Days a Week (Rotational Weekly Off)

Shift Timings:

• Girls: Day Shift
• Boys: Rotational Shifts

Key Responsibilities

• Engage with clients to understand and address their needs effectively.
• Build and maintain strong client relationships to drive customer satisfaction.
• Handle customer queries promptly and professionally.
• Ensure high-quality service delivery in accordance with process guidelines.

Key Requirements

• Graduation is mandatory.
• Excellent English communication skills (verbal & written).
• Minimum 1 year of BPO experience (must be verifiable on paper).
• Good knowledge of customer service practices and procedures.
• Ability to work in a fast-paced, client-focused environment.

#CRM #ClientHandling #CustomerSatisfaction #LeadFollowUp #ProfessionalCommunication #RelationshipManagement #ProblemSolving #CrossSelling #Upselling