Customer Support Executive

About the job

Job Title - Support Executive

Location: New Delhi (Work from Office)

Job Type: Full-Time

Langauage: Tamil, Malayalam, Punjabi, Gujarati, Marathi, Kannada

Shift Timing: Morning Shift (9:00 AM – 6:00 PM IST)

Education: Bachelor's Degree (any discipline)

Salary Package: 24K CTC

Role Overview :

We're seeking a proactive and detail-oriented Support Executive to join our growing team. This

role combines client communication, data management, and basic analytics. Ideal for

candidates who are proficient with Excel, confident on calls, and eager to develop new skills.

Key Responsibilities :

Communication & Coordination

Handle inbound and outbound client calls

Manage professional email correspondence and follow-ups

Coordinate between internal teams when required

Data & Reporting

Perform accurate data entry, validation, and cleaning

Maintain comprehensive internal records and documentation

Assist in generating daily and weekly performance reports

Tracking & Support

Monitor campaign or content performance metrics

Support in preparing basic insights and analytical summaries

Help troubleshoot common client issues and queries

Social Media Assistance

Process and escalate inquiries according to established protocols

Assist with basic content tracking when needed

Technical Skills :

Excel proficiency (sorting, filters, pivot tables, formulas)

Experience with standard office productivity tools

Basic understanding of CRM systems (training provided)