Customer Support Executive

Company Description

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

Role Overview:

We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we'd love to meet you! A background in technology or familiarity with tech products is a plus. You'll play a key role in assisting customers via calls, emails, and chatsproviding timely, clear, and helpful support.

What You'll Do:

• Build in-depth knowledge of our products and services to assist customers effectively.
• Deliver prompt, professional, and accurate support across chats, emails, and calls.
• Aim for high First Contact Resolution (FCR) in all interactions.
• Address customer inquiries around quotes, orders, delivery status, complaints, returns, and warranties.
• Manage support tickets with clear and well-written responses.
• Meet daily and weekly performance targets, both individually and as a team.
• Share insights and feedback with the team to improve customer experience and internal processes.

Qualifications

• Eagerness in customer support, preferably in software, IT, or internet-based services.
• Strong written and verbal communication skills.
• Ability to manage time effectively and handle multiple tasks.
• Comfortable working with basic software tools and platforms (tech-savvy preferred).
• A willingness to learn, adapt, and grow in a dynamic environment.

Additional Information

Why Join MyOperator

• Be part of a fast-growing SaaS company
• Extensive hands-on experience with real clients
• Structured training, continuous learning, and career progression
• Vibrant, youthful team with a strong culture of ownership and impact