Customer Support Executive

Miko

Mumbai

1-3 Years

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Posted 2 days ago
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Job Description

Roles and Responsibilities :

Communicate with current customers via chat, email, video calls, and phone to nurture and onboard with solving their queries.
Work with Technical, Logistics, and other departments to understand the best practices and guide the customer with the correct details.
Provide feedback and recommendations to the product team based on direct experience with current and potential customers feedback.
Utilize, update and maintain the integrity of information in Mikos CRM system.
Help Customers with solving their technical problems with wifi, Bluetooth device, etc.

Requirements :

Strong Team player
Excellent written, spoken English communication skills
Must be graduate from any field (People from Engineering Background will be preferred)
1- 3 Years of experience with Customer Support, Technical Support, Account Management
Should be flexible with US Shifts.

More Info

Job Type:

Permanent Job

Industry:

Consumer Electronics

Role:

Customer Support Engineer /Technician

Function:

IT- Hardware/Telecom/Technical Staff/Support

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Miko

Founded in 2015, Miko is an advanced consumer robotics innovations lab passionate about bringing the best of technology to young learners everywhere. Home to the world's leading educators, engineers, psychologists and content developers, Miko takes learning to a whole new level through state-of-the-art artificial intelligence, robotics and loT. The company has a global mindset with offices in the innovation hubs of Silicon Valley and Mumbai.
Our latest product, Miko 3, is an Al-powered intelligent robot that uses playful, conversational learning to educate, engage and entertain kids aged 5-10 years. Its personality brings wit and fun into a home in ways that other technology does not. It has an adaptive personality, dozens of emotions, and millions of topics and themes to learn from.

Job ID: 119872711

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