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Customer Support Executive

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  • Posted 9 days ago
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Job Description

We are seeking a Customer Support Executive to promptly respond to customer inquiries and engage with them to understand their needs. You'll be responsible for aligning customers with suitable courses and instructors, facilitating teacher interaction, and assisting with the registration process. This role requires strong proficiency in both spoken and written English and Hindi, along with effective communication skills to ensure a seamless learning experience and facilitate renewals.

Roles & Responsibilities:

  • Customer Inquiry Management: Review and promptly respond to customer inquiries through various channels.
  • Customer Engagement & Alignment: Engage with customers to understand their needs and align them with suitable courses and instructors.
  • Facilitation & Coordination: Facilitate teacher interaction and coordination, ensuring a seamless learning experience for customers.
  • Registration & Booking Support: Assist customers throughout the registration process, ensuring a smooth booking experience.
  • Satisfaction & Renewals: Maintain ongoing communication with customers to assess their satisfaction and facilitate renewals.

Skills Required

  • Strong proficiency in both spoken and written English and Hindi.
  • Effective communication skills for engaging with customers via phone and email.
  • Ability to understand customer requirements, collaborate with the management team, and successfully close bookings.
  • Prior experience in online education, especially in creative and performing arts, is a valuable asset.

More Info

Job Type:
Employment Type:
Open to candidates from:
Indian

About Company

DC Consultants is a leading HR services provider and for more than a decade have partnered with business houses across geographies and sectors with tailor-made solutions for their business growth. Our solutions around our core services of End to End Recruitment and Strategic HR Management are designed and implemented in a manner that can positively impact our esteemed clients' business consistently. In a challenging world of War for Talent our efforts are always concentrated at enabling the business's core by taking care of its best asset: Human Resources. Big-sized Multinational Corporate Enterprises, mid-sized budding companies, and even startups have availed of our services and have been a testimony of our success. Our expertise is sector and industry agnostic. Our esteemed clientele, some of whom we have been happy to partner with for more than 15 years represents all sectors of the economy like BFSI, Real Estate and Infrastructure, Supply Chain Logistics and E-Commerce, Food and Beverage, Pharma, Hospitality, Retail, Manufacturing, Information Technology, Communications, and Media. Our stories of success rest on our expertise to deliver solutions on three pillars Help Organisations in Business Transition and Transformation by advancing human capability through the right talent sourcing and building a competent workforce. Help Organisations in their Business Continuity by helping them recruit key important personnel at short notice. Believing in holistic growth. We firmly believe that when our clients grow, our candidates and we grow too. Thus we work on a mantra of Win–Win for All. Thus do connect with us info@dcconsultants.in if you wish to know more on any of the following : *Career Enhancement Services *Recruitment Process Outsourcing (RPO) *Highly Experienced Leadership and Executive Level Hiring *End to End Recruitment Services *Strategic HR Insights and Consultation aimed at achieving Business Transformation.

Job ID: 123653013

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