Customer Support Executive

Customer Support Executive

A global logistics leader standing up its India support centre

Location: Remote (India)

About the Company

A global logistics leader is building its India support centre and has partnered with Flexiple to hire its early team. You will keep customers informed and confident as shipments and orders move around the world. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As a Customer Support Executive, you will be the day-to-day point of contact for customers, tracking issues to resolution and keeping communication clear when timelines are tight.

Key Responsibilities

Support Delivery

• Respond to customer queries on orders, shipments, and accounts
• Track and resolve issues, coordinating with internal teams as needed
• Keep customers updated proactively until each issue is closed

Records & Follow-up

• Maintain accurate case notes and status across the queue
• Flag delays or risks early so they can be managed before they escalate

Ideal Candidate Profile

• 1 to 5 years in customer support, operations support, or a service role
• Clear written and spoken English and a calm, organised manner
• Comfort coordinating across teams to get things done
• A reliable remote-work setup and comfort with support tools

Preferred Qualifications

• Exposure to logistics, supply chain, or e-commerce operations
• Familiarity with helpdesk or ticketing tools
• Comfort working across time zones when needed

What We Offer

• An early support seat with a global logistics leader's India centre
• Remote-friendly, pan-India hiring with long-term placement
• Exposure to global operations and a high-ownership mandate
• One application considered for this and future matched roles

Hiring Process

HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit